Guest Requests
Agents that handle routine guest requests around the clock, escalating to staff only when a human touch is needed.
AI Agents for Hospitality
Hospitality groups use Lua agents to handle guest requests, bookings, and service coordination around the clock, without adding headcount.
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What We Build
Booking Support
Agents that answer booking questions, manage changes, and follow up automatically, in the languages your guests speak.
Service Coordination
Agents that route housekeeping, maintenance, and concierge requests to the right team member, instantly.
Why Hospitality Groups Choose Lua
First agent live in under 10 days
Full implementation in 6–8 weeks
Built around the property and booking systems you already use
Exclusive Benelux implementation partner for heylua.ai
Any AI Agent You Can Imagine. Built Around Your Use Case.
These are starting points, not fixed products. We connect an agent to your booking, guest-service and operations tools, then tailor its tone, permissions and handovers to your brand.
Guest Concierge Agent
Handles multilingual questions before, during and after a stay, with fast escalation when a guest needs a person.
Booking Conversion Agent
Answers availability and package questions, supports direct bookings and identifies relevant upgrades or add-ons.
Operations Dispatch Agent
Routes housekeeping, maintenance and service requests to the right team and follows progress through to resolution.
Feedback Recovery Agent
Monitors guest feedback, prepares on-brand responses and flags situations that need immediate service recovery.
Need something different? We map the guest or operational journey first, then build the agent and human handovers around it.